Realtime Viewers
MediaShield Pro proUpdated
Pro feature. Available in MediaShield Pro.
PRO - requires MediaShield Pro.
See who is watching right now, which video, how far in, and on what device. Use it during a live launch or to check that a new lesson plays for real people.
Why use it#
During a launch or a live class you can see that real people are watching and that a new lesson plays. You do not wait for the end-of-day numbers.
Before you start#
- Viewers must be watching in the MediaShield player with a protection level that records a session (Standard or Strict).
- You need the Administrator role.
Open the screen#
- Go to MediaShield > Realtime.
- The header shows how many viewers are active, for example "3 active viewers right now". With nobody watching it says "No one is watching right now."
- The list refreshes by itself every 15 seconds ("Auto-refreshes every 15s"). The line "Updated" shows when it last refreshed.
What each row shows#
| Column | What it means |
|---|---|
| Viewer | The person's name and avatar initials. Guests appear without a name |
| Video | The video title |
| Progress | How far through the video the viewer is, as a percentage |
| Device | Device type and browser |
| Watching for | How long this session has lasted |
Who counts as "active"#
A session is active when its last heartbeat arrived within the last 5 minutes. The player sends a heartbeat about every 30 seconds while the video plays. A viewer who closes the tab disappears from the list within a few minutes, not instantly. Newest sessions are listed first.
What viewers see#
This is an admin screen. Viewers see nothing, and being listed does not change their playback.
Settings and options for this feature#
There are no settings. The 5 minute window and the 15 second refresh are fixed.
Next steps#
- Read the heatmap once viewers have finished.
- Check flagged activity.
If the list is empty while someone is watching, see Troubleshooting.