Support
Tickets go to the engineers who maintain MediaShield. This page says what that covers and how fast to expect a reply.
One to two business days
First-reply target
Counted from the moment the ticket is submitted.
Free users included
The ticket system is open to people running the free plugin, not only to customers.
One place, not two
MediaShield is not on the WordPress plugin directory, so there is no second forum where a question can sit unanswered.
30d
Money back
On every Pro tier, under the Wbcom Designs refund policy.
Tickets run through Zoho Desk and are tracked, so a conversation does not get lost in someone's inbox. Include your site URL, the MediaShield version, your video host, and what you expected to happen. It is usually the difference between one reply and four.
Free users get the docs and the ticket system. Every Pro tier gets ticket support from the engineers who wrote the plugin.
Most tickets are answered by a page that already exists. Search the documentation before writing.
Browse the docsIf something is missing rather than broken, it may simply be in Pro. The split is written out in full.
Free vs ProA watermark that does not show, a video that will not play, a self-hosted file on nginx: the common causes are written up with fixes.
TroubleshootingMediaShield is built by Wbcom Designs, a WordPress product company shipping since 2013. The company holds a 4.8 out of 5 on Trustpilot from 96 reviews. That score rates Wbcom Designs across everything it sells, not MediaShield on its own, and it is quoted that way deliberately. Read them on Trustpilot.
Ask before you buy. Tell us your video host and course plugin and we will tell you whether MediaShield fits.
WBComDesigns is amazing. The WP plugins and themes are of top notch quality with lots of features and updated very frequently. Supports are very responsive and helpful. I use Reign with TutorLMS, and the experience is surprisingly smooth. The recently launched BuddyNext Pro and MediaShield Pro are…
Great customer service. I have asked several questions about the website theme template I am using from them, and they have always been very helpful in their responses- answering all of my questions and in a timely manner.
Very impressed with the customer service and technical team. There were some misalignments after the theme update. The team responded promptly and provided fast technical assistance. Thank you again for your fast actions.
Varun is always generous with his knowledge and time. Thank you for all you are doing for weDIDit.Health!
A team member responded quickly and answered my question. Great customer service!
I worked with Varus and he was very friendly and cordial. He is an honest person and does what you ask of him. I recommend you 100%. I currently use the plugins that your company has used and so far they are working very well for me.
Camila Scot of Wbcom was helpful. I got a super prompt help with my BuddyX Theme. Although I am a free version user, I got irst attention. I am satisfied. I will eventually buy the lifetime version once we fully deploy it and we are sure it meets our need.
I've used several of their plugins. Occasionally support was needed but they were quite prompt in their support and solved the issue.
A plugin made a conflict and they fixed it immediately, great plugins anf great support.
They provided me great advice on how to achieve the best display and function for my blog.
