Frequently Asked Questions

PRO - answers about MediaShield Pro. Free plugin questions are in the free plugin's FAQ.

Buying and licence#

Does my licence key unlock features?#

No. The key brings updates and support. Every Pro feature works on a site where Pro is active, with or without a valid key. See Activate Your Licence.

What happens when my licence expires?#

Everything keeps working. You stop getting updates. Support needs an active licence.

Can I use Pro without the free plugin?#

No. Pro needs the free MediaShield plugin active, and both should be on the same version.

Is role-based access a Pro feature?#

No. Restricting a video to a user role is in the free plugin. Pro reads the same setting.

Protection#

Does MediaShield Pro encrypt my videos?#

No. MediaShield does not encrypt or package video. If a video is encrypted, the host (for example Bunny Stream) did it. Pro can play a host-encrypted stream through an encrypted player, which is experimental and has not been confirmed end to end. See Encrypted Streams (Experimental).

Can it stop people copying my videos?#

It deters casual copying and helps you trace a leak. A person who has the video file has a clean copy. The watermark is on the page, not in the file.

Can I revoke someone who leaked a video?#

You can stop new encrypted-stream licences for one person and one video. You cannot take back anything they already watched or downloaded.

Platforms#

Which platforms can I connect?#

Bunny Stream, YouTube, Vimeo and Wistia. See Connect a Video Platform.

Are my API keys safe?#

They are encrypted in the database with a key from your WordPress salts and never shown again. Regenerating your salts makes saved credentials unreadable.

Why do my uploads go to Bunny and not my server?#

The Default Upload Target is Auto. Change it to Self-hosted if you want files kept on your server. See Upload Queue and Default Upload Target.

Why does the Bunny video not show my watermark?#

Bunny plays in its own embedded player by default. Turn on direct playback.

Can members upload videos from a page on my site?#

No. The [mediashield_upload] shortcode was retired and shows nothing to visitors. Upload from Videos > Add New in the admin.

Analytics#

Will I get an email when something suspicious happens?#

No. Alerts are a list on the Alerts screen. The weekly digest only reports how many were created. See Suspicious Activity and VPN Detection.

Why is my heatmap behind?#

It is built once an hour from player heartbeats, which arrive about every 30 seconds. See Heatmaps and Device Breakdown.

Can I see a playlist drop-off screen?#

Not yet. The data is available through the REST API only.

How much can I export?#

Watch sessions and milestones have no row cap. The Users export stops at 200,000 rows and says so inside the file. See Export Data.

Is VPN detection on?#

No. It is off until you turn it on and add an ip-api.com key. It sends viewer IP addresses to that service, so check your privacy policy first.

Courses#

Which course plugins work?#

LearnDash, Tutor LMS and LifterLMS. Learnomy has its own link to MediaShield in the free plugin. See LMS Integration.

Do I need to paste a shortcode into the lesson?#

No. A linked video is added to the end of the lesson for you. Paste a shortcode only to choose the position.

Can milestone actions differ per video?#

Not on the screen. They apply to every video. Use a webhook and decide on your side by video ID.

Does a milestone fire again if the viewer rewatches?#

No. Once per viewer per video.

Data and privacy#

What does the plugin keep about viewers?#

See the table in Privacy, Data and Retention.

What is removed when I delete the plugin?#

Pro's tables and most of its options, including saved platform credentials. A few options stay. See Install MediaShield Pro.

Still have a question?#

See Troubleshooting or write to support@wbcomdesigns.com.