Contact

How can we help?

Plugin support and pre-sales questions are handled in the ticket system at wbcomdesigns.com. For partnership, press, or integration ideas, use the form below.

Plugin support

Open a ticket

Bugs, setup questions, "will it work with my host or LMS", licence activation and refunds. First reply in one to two business days.

wbcomdesigns.com/support/

Self-serve

Read the docs

Installation and your first protected video, every settings tab, the watermark, access control, blocks and shortcodes, and the developer guide.

wpmediashield.com/docs/

Pre-sales

Compare free and Pro

What Pro adds: heatmaps, realtime viewers, LMS enrolment gating, platform import, exports and a seven-field watermark.

wpmediashield.com/free-vs-pro/
Partnership, press, integrations

For everything that isn't product support

Co-marketing, integration partnerships, press / podcast invites, RFPs. Goes straight to support@wbcomdesigns.com with a tag so the right person picks it up.

For product support please use the ticket system instead. Reply lands in your inbox via Reply-To.

What customers say on Trustpilot

WBComDesigns is amazing!

WBComDesigns is amazing. The WP plugins and themes are of top notch quality with lots of features and updated very frequently. Supports are very responsive and helpful. I use Reign with TutorLMS, and the experience is surprisingly smooth. The recently launched BuddyNext Pro and MediaShield Pro are…

Hoang PhanVN